Services
At POS Store , we understand that investing in technology requires solid support. That's why our services go beyond simply selling: we guarantee maximum operability and longevity for your equipment.
Maintenance Service
At POS Store, our commitment doesn't end with the sale. We offer a robust suite of services to ensure maximum performance and peace of mind for your investment.
1. Repair Service
We offer a specialized technical service nationwide, dedicated to solving any unexpected failure or defect in your point of sale equipment.
- Corrective Approach: We focus on diagnosing and repairing problems that have affected the functionality of your equipment.
- Process: Includes remote or physical assistance from a specialist, accurate diagnosis, and replacement and installation of damaged components to quickly restore your equipment to operational status.
- Scope: We cover everything from hardware failures to configuration issues, ensuring your equipment is back up and running at peak efficiency.
2. Warranty Management
We facilitate the administration and compliance of your product warranties, both the direct 1-year warranty with POS Store and the warranties offered by the manufacturer.
- POS Store Direct Warranty: We directly manage the repair or replacement of covered equipment during the first year for manufacturing defects.
3. After-sales Customer Service
Our support team is ready to assist you with any questions or needs after your purchase, ensuring a smooth and satisfactory user experience.
- Support and Advice: We offer technical assistance for the configuration, use and resolution of operational questions regarding your equipment.
- Rapid Response: We prioritize clear and timely communication, providing defined contact channels so you always get the help you need.
Installation Service
We offer a comprehensive nationwide installation service, designed to ensure your Point of Sale equipment operates efficiently and without interruption, from our warehouse to your final location.
1. Equipment Preparation (Pre-Deployment)
This process is carried out in our warehouse to ensure that your equipment arrives at its destination ready to operate , minimizing downtime on site.
- Objective: To significantly reduce configuration and assembly problems at the final location.
- Key Activities: Hardware assembly and initial configuration. Installation of essential software and network configuration. Comprehensive functional testing and customization. Secure and optimized packaging for transport.
1. Equipment Preparation (Pre-Deployment)
Nationwide service that guarantees the correct placement and commissioning of your equipment and devices directly where they will be used.
- Complete Process: Shipping and receiving the products at the destination location. Unpacking and physical placement in the designated location.
User training to ensure correct use. With our installation service, we guarantee a smooth transition and the operation of your new POS system.
Equipment Customization
Differentiate your business and strengthen your brand with our equipment customization service.
We offer the opportunity to add your logo or brand to the products and devices you purchase, transforming your POS equipment into a professional and consistent extension of your corporate identity.
Key Benefits:
- Brand Reinforcement: Turn your hardware into a subtle but effective marketing tool.
- Professional Image: Project a unified and polished image at all your points of sale.
- Differentiation: Obtain equipment that is not only functional, but also unique to your operation.
Ask our sales team about the available customization options and specifications required to bring your brand to your new POS equipment.